Calculate your call centre staffing needs with Rostrvm

by Adam Hayes on 26 April 2013

Now, we're not talking from experience here, but we imagine call centre management must be seriously tricky business. You have service level targets to meet. You don't want your customers to be on hold for ages. But you also don't want to be wasting your valuable resources, with staff sat around twiddling their thumbs.

Well, help is now at hand; the guys at Rostrvm have developed a fantastic Inbound Call Centre Calculator tool, which quickly and easily works out your staffing needs, based on your expected call volume, average call length, and other data. We were delighted to work with them to create a Mobile video selling their product...if you're a call centre manager, salvation has arrived!


Adam Hayes

Written by Adam Hayes

Hey - I'm Adam, Content Manager here at Wyzowl. I'm lucky enough to write words and tell stories for a living. I work with a weird and wonderful bunch of people who share my passion for digital marketing, brand storytelling and, of course, Mario Kart.