Now, we're not talking from experience here, but we imagine call centre management must be seriously tricky business. You have service level targets to meet. You don't want your customers to be on hold for ages. But you also don't want to be wasting your valuable resources, with staff sat around twiddling their thumbs.
Well, help is now at hand; the guys at Rostrvm have developed a fantastic Inbound Call Centre Calculator tool, which quickly and easily works out your staffing needs, based on your expected call volume, average call length, and other data. We were delighted to work with them to create a Mobile video selling their product...if you're a call centre manager, salvation has arrived!